‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance
Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place…
The Guardian reports: Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.
This technology story centres on the United Kingdom. Names and organisations mentioned in the coverage include AI, Co-op Legal Services and Co-op.
Why it matters
Technology stories like this can affect how people work, communicate and protect their data.
Key details
- Location
- United Kingdom · Europe
- Reported by
- The Guardian
- First reported
- Key names
- AI, Co-op Legal Services, Co-op
- Section
- Technology
Sources
This is an independent summary. Read the full, original reporting from the publisher:
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